Welcome to Cyber Include. We work with the following terms and conditions to maintain our standards and competitive rates, we occasionally update these terms, which are always available at cyberinclude.com/terms-of-service. Please take a moment to read them. For clarity, the terms and conditions in place when you place your order will be the ones that apply, so we encourage you to review the latest version when ordering.
Cyber Include provides services in digital accessibility, web design, development, SEO optimisation, user testing, and consultation. These terms govern your use of our website (cyberinclude.com) and any related services. You agree to use our services only for lawful purposes and in accordance with these terms. Misuse of our services may result in termination or suspension of your access.
Intellectual Property
All content, branding, design, and code developed by Cyber Include are protected by intellectual property laws. You may not copy, modify, distribute, or use our work without written consent.
Client Responsibilities
Clients will provide timely access to resources, content, and decisions to ensure project deadlines are met. Delays caused by clients may affect the delivery timeline.
Payment Terms
Payment terms are agreed upon at the start of the project. Late payments may incur additional charges or delays in service.
Payment Modalities
1. Deposit (Upfront Payment):
- Not less than 50% of the total project cost is due upfront before the project begins.
- This secures time, resources, and commitment to the project.
2. Midpoint Payment (For Larger Projects):
For projects extending 6 weeks or with a large scope, an additional 25% payment is required at the midpoint or after key milestone delivery.
3. Final Payment:
The balance 25% or 50% is due upon final delivery, and must be received before handover of accessible files, reports, or implementation.
4. Delayed Balance Payment:
- If a client delays the final payment by more than 7 days after invoicing, we reserve the right to charge statutory interest in line with late payment legislation. This includes an interest rate of 8% plus the Bank of England base rate. Additionally, debt recovery costs or a fixed penalty may apply.
- Ongoing work may be paused until payment is received.
- Full ownership and licensing of deliverables remain with the provider until full payment is made.
Document & Training Access Policy
Accessible Deliverables:
- Final accessible assets (e.g. WCAG-compliant PDFs, audit reports, training materials) will only be delivered after full payment is received.
- Preview or watermarked versions may be shared for review purposes prior to final payment.
Online Training Payment Terms
- Full payment must be received at least 24–48 hours before the scheduled session.
- Failure to pay on time may result in postponement or cancellation.
- Access to recordings, materials, or post-session resources is granted only after full payment.
Remote Work & Training Postponement Policy
- Advance Notice: At least 2 working days’ notice is required for postponements.
- Maximum Postponements: Up to 2 consecutive postponements are allowed.
- Cancellation After 3 Postponements: The project may be cancelled and charged in full, regardless of work completed.
- Rebooking: Cancelled work must be rebooked and will incur additional charges.
- Rescheduling Flexibility: Deposits are non-refundable, but rescheduling within 30 days is generally allowed.
- If postponement is caused by Cyber Include or its representatives, no additional charges apply.
On-Site Training – Rescheduling & Cancellation
- If on-site training is rescheduled or cancelled without prior notice within 4 days to the agreed start date, a rescheduling or cancellation fee of 50–100% of the training fee may apply.
- Travel and accommodation costs already incurred will still be billed in full.
- New dates can be arranged only after full payment for the original booking is made.
Cancellation Policy
- Client Cancellation (Before Work Starts):
- We reserve the right to keep 25% of the full charges
- Client Cancellation (After Work Starts): Client is responsible for all completed work up to the cancellation date, with a minimum of 50% of the total project cost retained.
Client-Induced Delays:
- If client fails to provide content, access, or feedback within 14 days, the project may be paused.
- A restart fee may be required to resume.
Provider-Initiated Cancellations:
- If cancellation is caused by Cyber Include or its representatives, a full refund will be issued.
Please note that the cancellation or postponement of work must be done in writing, by emailing hello@cyberinclude.com. If you fail to notify us of any cancellation or postponement by email to the relevant address, we reserve the right to take payment in full.
Confidentiality
We respect client confidentiality and will not share your data, designs, or sensitive information with third parties without consent, except as required by law.
Data Protection
Cyber Include complies with UK GDPR regulations. See our Data Policy for more details on how we handle data.
Limitation of Liability
Cyber Include is not liable for any indirect or consequential losses arising from the use of our services, including website downtime or third-party issues.
Termination
We reserve the right to terminate services for breach of terms, including misuse, non-payment, or harmful behaviour.
Contact Us
If you have questions about these terms, please contact us at: hello@cyberinclude.com
Thank you for choosing Cyber Include.
Last Updated: 12/5/2025